Act

Skout details the steps needed to create action plans that define specific tasks for leaders, managers, and line employees to bring Commitment, Integrity and Transparency into the organizational culture.

No one element, be it training, communication, a code of conduct or even redefined core values, can single-handedly change a culture or influence behavior.

Each of the elements Skout designs and implements are part of the integrated strategy to effect the desired behavior change.

Core Values

An organization’s core values can be wallpaper for the office lobby or can be a roadmap for change.

Data from the Assessment reveals which values are missing and which are needed to effect change. Some organizations define core values at the organizational level, some at the operations level. Skout works with its clients to ensure that values are linked to behavior and the operational means to ensure that those behaviors are consistent with the organization’s business objectives.

Codes of Business Conduct

To be consistent with new regulatory guidelines, a code needs to set forth expected standards of behavior in the context of the culture and values.

Communication

Two-way communication isn’t easy. Often the message being communicated is not the message that is heard. We design tools to ensure that the messages are heard and embraced, not just spoken.

Training

Awareness of the standards is just the beginning. The organization needs to ensure that employees at various levels know how to model expected behavior.

Skout develops innovative in-person and online training and workshops that focus on behavior: identifying WHY people struggle to do what they want to do, and what can be done to remove those obstacles to performance.